TERMS AND CONDITIONS
Shipments to non-EU countries
Made in Rosia Montana is not responsible for any customs fees or local taxes to which your shipment may be subject. It is also possible that, for this reason, your order may be delayed with respect to the times indicated by us.
Made in Roșia Montană gives you the opportunity to pay online by credit card through MobilPay.
5. TRACKING YOUR ORDER
When your order is shipped, we will send you an email with your order tracking details. If you do not receive this email, please contact us at firstname.lastname@example.org and we will update your order’s progress.
6. CANCEL YOUR ORDER
If it is a recent order, cancelling may be possible, please contact +40 721 771 354 from 09:30am to 17:30pm EET (Monday to Friday), or email us at email@example.com and we will do our best to help you
7. CHANGING THE COLOR OF AN ITEM IN YOUR ORDER
If it is a recent order it might be possible, please call +40 721 771 354 from 09:30am to 17:30pm EET (Monday to Friday) or email us at firstname.lastname@example.org.
8. RETURNS & REFUNDS
Of course you can.
If you wish to return or exchange your woolens then please send them back to us within 15 days upon receiving the item. Please be aware that Made in Rosia Montana will not pay for shipping back to the Romania, please also obtain a certificate of posting to avoid that the parcel gets lost.
9. SOMETHING IS MISSING FROM YOUR ORDER
If you find a discrepancy please email email@example.com and we’ll resolve this issue immediately.
10. COLORS OF THE WOOLENS
Due to the treatment of the pictures and the different resolutions of computer screens or of mobile phones, the real color of the yarn may differ from the one seen in the website.
For any question, suggestion or complaint, the client can contact us by email at firstname.lastname@example.org.
MADE IN ROSIA MONTANA, Principală 324, Rosia Montana, 517615
Company Registration Number: 33873893