Frequently asked questions
Please read the FAQ before you send us a message.
The person you get in touch with is Tica Darie. You can contact him by e-mail at email@example.com or if you prefer to speak personally, call +40 721 771 354 from 09:30am to 17:30pm EET (Monday to Friday).
Our office address is: Made in Roșia Montană, Roșia Montană, Nr. 324, Alba.
Made in Rosia Montana products are delivered by DHL Express Shipping Worldwide in 1-3 business days.
Shipments to non-EU countries
Made in Rosia Montana is not responsible for any customs fees or local taxes to which your shipment may be subject. It is also possible that, for this reason, your order may be delayed with respect to the times indicated by us.
Made in Rosia Montana endeavours to ship out orders within 24-48 hours (2 business days) from the moment the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). For all orders sent via a tracked service, a signature is required upon delivery.
Made in Roșia Montană gives you the opportunity to pay online by PayPal or credit card through MobilPay.
When your order is shipped, we will send you an email with your order tracking details. If you do not receive this email, please contact us at firstname.lastname@example.org and we will update your order’s progress.
If it is a recent order, cancelling may be possible, please contact +40 721 771 354 from 09:30am to 17:30pm EET (Monday to Friday), or email us at email@example.com and we will do our best to help you.
If it is a recent order it might be possible, please call +40 721 771 354 from 09:30am to 17:30pm EET (Monday to Friday) or email us at firstname.lastname@example.org.
Of course you can.
If you wish to return or exchange your woolens then please send them back to us within 15 days upon receiving the item. Please be aware that Made in Rosia Montana will not pay for shipping back to the Romania, please also obtain a certificate of posting to avoid that the parcel gets lost.
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